Frequently Asked Questions

Age and part cost decide it. A refrigerator under ten years old with a failed fan, relay, or defrost part is almost always worth repairing; one past fifteen with a sealed-system failure usually is not. Washers and dishwashers follow a similar curve, and ranges last longest of all. The technician gives you the machine's age, the part's price, and a plain recommendation — the decision stays yours.

The quote is free: the callback and the conversation cost nothing. A diagnostic visit is the technician's time on site testing the machine, and whether that fee is credited toward the repair is stated before anyone drives to your house in Burnet County. No surprise line items.

No — Texas issues no license for appliance repair as a trade. The lines sit at the wall: the home's wiring, receptacles, and breakers belong to a TDLR-licensed electrician; water, drain, and natural-gas hookups to a state-licensed plumber; propane systems to Railroad Commission licensees; and sealed refrigerant circuits to a technician holding federal EPA Section 608 certification. Every quote names those lines when a job reaches them.

Connecting a dishwasher, washer, disposer, or water heater to your water and drain is plumbing under Texas law, and it requires a licensed plumber. The only exemption belongs to appliance dealers and their employees, and it never covers water heaters. We route the hookup to a licensed plumber and the machine-side work to the technician, and the quote shows both.

Residential refrigerators and freezers are outside the Texas air-conditioning license, but opening a sealed system is federal territory: EPA Section 608 certification is required. Sealed-system work is routed only to certified technicians, and honestly, on an older refrigerator the technician will often tell you replacement is the better answer.

Refrigerators, freezers, ice makers, washers, dryers, dishwashers, ranges, ovens, cooktops, and microwaves across the common brands sold in Central Texas — and the premium built-ins that fill Horseshoe Bay and Meadowlakes kitchens. For those, parts are ordered and the quote states the lead time before you commit.

Refrigeration goes to the front of the day. Marble Falls, Burnet, and the Lake LBJ towns are usually same-day or next-morning; Spicewood, Bertram, and the far-north roads toward Briggs depend on where the technician is running that day. Say on the call that it is a refrigerator and how full it is.

Hard water and heat. Burnet County water — lake-fed or well-drawn off the Edwards Plateau — scales dishwashers, washers, and ice makers years early, and a refrigerator or freezer working against a 100-degree garage runs its compressor far past the nameplate's assumptions. Technicians who work the county check the cheap scale-related parts first.

Common parts — fans, relays, pumps, elements, igniters, gaskets — ride in the van and the repair finishes on the first visit. Boards and premium-brand components are ordered; two to seven days is typical, and the quote states the expected time rather than guessing.

Check the purchase date and the manufacturer's terms before booking anyone. Warranty service generally has to run through the manufacturer's authorized channel, and an independent repair can complicate a claim. If you are out of warranty, or the manufacturer's wait is longer than your groceries will last, the independent technician is the right call.

Yes — it is a core part of the service on the Highland Lakes. Standing arrangements with model numbers on file, off-season walk-throughs, turnover checks between guests, and one callback per property. The rental service page lays it out.

All of Burnet County: Marble Falls, Burnet, Granite Shoals, Horseshoe Bay, Bertram, Spicewood, Meadowlakes, Cottonwood Shores, Highland Haven, Briggs, Oakalla, Smithwick, and the lake and ranch roads between. A Horseshoe Bay house on the Llano side of the line is covered too.

No. Marble Falls Appliance Repair is a free local connection service. We field no technicians of our own; we keep track of the independent local pros who actually answer in each part of the county and put you together with the right one. The introduction is free and nothing is booked until you say so.